Decoding Singapore’s Public Transport Success: A Conversation with Jeremy Yap

Why did Singapore choose the Bus Contracting Model?  

Singapore’s public transport system is renowned globally for its efficiency and reliability. A key driver behind this success is the implementation of the Bus Contracting Model (BCM). In this exclusive interview, Jeremy Yap, Deputy CEO of the Land Transport Authority (LTA) Singapore, shares valuable insights into the motivations behind the BCM, its key benefits, and the future of Singapore’s bus network. 

Historically, Singapore’s bus operations were controlled by two operators in a duopoly, which limited competition and stifled innovation. To address these challenges, the Bus Contracting Model (BCM) was introduced, aimed at creating a more competitive and efficient bus service. By separating bus ownership from operations, the Land Transport Authority (LTA) gained the ability to set clear service quality standards, ensuring significant improvements. New legislation was introduced to support the BCM, while operators were incentivised to enhance service quality and reduce costs.

Key Benefits of the BCM: 

• • Improved Service Quality:  The BCM has allowed LTA to set direction on the required level of service needed and this has led to significant improvements in service quality, with higher passenger satisfaction and reliability.

• • Cost Efficiency: By introducing competition and promoting cost-effective practices, the BCM has helped to contain costs and ensure value for money. 

• • Innovation and Technological Advancement: The model encourages operators to adopt new technologies and innovative solutions to enhance service delivery. 

The Role of Technology: 

Technology plays a crucial role in the success of the BCM. Real-time bus tracking systems, passenger information displays, and mobile apps have empowered commuters to make informed decisions and plan their journeys efficiently. Additionally, these technologies have enabled the LTA to monitor service performance, identify areas for improvement, and ensure compliance with service standards. 

The Future of Singapore’s Bus Network 

Looking ahead, Singapore is committed to further enhancing its public transport system. The transition to cleaner energy sources, such as electric buses, is a key priority. By embracing sustainable practices and integrating public transport with other modes of mobility, Singapore aims to create a more environmentally friendly and efficient transportation network. 

By learning from Singapore’s experience, other cities and countries can adopt similar strategies to improve their public transport systems and enhance the quality of life for their citizens.