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Putting Passengers First: How Dubai Reinvented the Taxi Experience
Putting Passengers First: How Dubai Reinvented the Taxi Experience
What does it take for a city to evolve into one of the most passenger-focused taxi systems in the world?
In a new interview, Dr. Kaan Yildizgöz speaks with Adel Shakiri, Director of Planning & Business Development at Dubai’s RTA, about how the RTA led a public transport-wide transformation through a clear strategic framework, strong governance and a relentless focus on the passenger.
The results speak for themselves:
- Over 172M trips per year and growing
- An RTA-led governance framework: single dispatch, franchise model, KPI governance
- Real-time access to operational data to improve decisions
- Seamless integration with e-hail and the wider public transport system
In an additional brief video, Adel also shares how a 30+ year partnership with Trapeze has helped deliver better journeys through smart technology especially in meeting key KPIs like Estimated Time of Arrival (ETA) that directly impact rider satisfaction.
Watch the full interview today (20 mins)
RTA on 20+ Years of Collaboration with Trapeze
Ready to explore what’s possible for your city?
After watching the video, explore how your organisation can benefit from proven Taxi & ehail solutions from Trapeze.
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Read our RTA Dubai Case Study Explore How Dubai RTA Transformed Taxis Through Data, KPIs & Tech |
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Whitepaper
Reforming the Taxi Industry Whitepaper
In this paper, we analyse the imperative for reform, examine the necessary steps to achieve it, and propose a comprehensive taxi reform framework aimed at revitalising taxi services
Mode of Transport
Public Transport Authorities, Taxi
Solutions
Taxi Management Solutions (TEAMS)